Privacy Policy

1. Introduction

The Essex Way Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Date of birth and age (for treatment eligibility)
• Medical history relevant to treatments
• Treatment preferences and consultation notes
• Payment information (processed securely through third-party providers)
• Before and after photographs (with your explicit consent)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Operating system and device information

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our CryoPen treatment services
• Schedule and confirm appointments
• Communicate with you about your treatments and aftercare
• Process payments and maintain records
• Send appointment reminders and follow-up communications
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Market our services (with your consent)

4. Medical Information

We treat all medical information with the highest level of confidentiality. Medical records and treatment information are stored securely and accessed only by authorized personnel involved in your care. We comply with all applicable healthcare privacy regulations.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only:

• With your explicit consent
• To comply with legal obligations or court orders
• With trusted service providers who assist in operating our business (under strict confidentiality agreements)
• To protect the rights, property, or safety of The Essex Way Clinic, our patients, or others
• In connection with a business transfer or merger (your data protection rights will be maintained)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request transfer of your personal information
• Withdraw consent at any time (where processing is based on consent)

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

While we provide treatments for children aged 6 and above, we do not knowingly collect personal information from children under 16 without parental consent. All consultations and treatments for minors require parental or guardian consent and presence.

11. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with NHS guidelines and professional standards.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):